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Quality Assurance

If you've got a thing about doing things perfectly, let's just say you're perfect for this key role. Working in Quality Assurance means just what title says - you make sure quality is off the charts. You guarantee that every guest has an outstanding experience every time they time they visit us. From making sure the food is presented perfectly to supporting team members to just about everything in between you help create "Ale House Raving Fans" each and every day. No wonder Nation's Restaurant News called us one of the "Regional Powerhouses" for casual dining.
So what does it take to work with us?
We expect you to be you! Throw in integrity, a relentless drive for excellence and a commitment to always doing what's right, and you've got our interest. Still reading? Here's what we need from you, what we offer in return, and how to get your career started.
RequirementsArrives to work on time in full, clean uniform
Acknowledges guests in a smiling, friendly manner
Fulfills all job responsibilities in order to contribute to a "one great shift" operation
Works directly with both BOH and FOH team members to ensure all needs are fulfilled in a timely manner
Communication with FOH and BOH team members to ensure all guest requests are accommodated
Accomplishes all running and end of shift side work; including ensuring work areas are stocked and ready for the next scheduled Q/A to take over
Ensure menu knowledge to address any server or bartender questions about the menu; including food allergy issues
Upholds specs and perfect presentation of every dish
Ensure every dish reaches guest piping hot by calling food runners
Drives ticket times while ensuring proper food handling and sanitation of work areas
Communicates any potential guest issues, team member issues and/or long ticket times to management
Maintains neat and organized work areas; to include sweeping and mopping as needed
Team Members must be 18 years of age at the time of hire
What we offer:
40% dining privilege
Fast-paced, fun environment
Open-door communication
Ability to advance your career to Coach, Shift Leader and New Restaurant Opening Trainer or Manager
Hours of Operation: 11am-2am (at most locations), 7 days a week
For more information please visit: https://millersalehouse.com/careers/
Millers Ale House is an Equal Opportunity and e-Verify employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Keywords: hosts, hostess, server, busser, bartender, barback, dishwasher, cook, line cook, prep cook, quality assurance, EXPO, restaurant, kitchen, back of house, front of house


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