Sales/Customer Specialist

How would you like a unique career opportunity that can provide challenging work, a dynamic indoor/outdoor environment, career advancement, and a team of highly motivated people to help you succeed? You can have all of that when you work at CarMax!


Under limited supervision of a location manager, the Customer Specialist provides exceptional customer service in a fast paced, team oriented environment through the facilitation of sales, vehicle condition assessment for appraisals, and while working in multiple environments including both indoors and outdoors.?

Essential Duties and Responsibilities.

  • Interact with customers, other associates and team members to provide outstanding internal and external customer service.

  • Sell vehicles to meet individual and store sales goals by following and implementing CarMax approved processes.

  • Process paperwork associated with retail vehicle sales including, but not limited to: ?Printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork.

  • Conduct vehicle condition assessments and conveys results to a Buyer or Senior Buyer for analysis and appraisal of value of an appraisal vehicle.

  • Create, review, and close service repair orders for work performed.? Route work to Automotive Repair Specialist and ensure accuracy of all labor, parts and sublet documentation for billing.


  • Perform multiple duties in a high energy, fast-paced working environment.

  • Meet or exceed CarMax guidelines for customer satisfaction

  • Demonstrate exceptional communication skills and attention to detail

  • Work as part of a team.

  • Demonstrate active listening skills.

  • Flexible to work in an indoor/outdoor environment, ability to walk or stand for long periods of time, and be able to work in any inclement weather for several hours.

  • Flexible work hours with shifts that may include nights, weekends, and holidays.

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